Last Friday (25/08), KAP Agus Ubaidillah dan Rekan team continued to carry out Technical Gathering on Friday (TGIF) activity which is routinely held every Friday.

TGIF is a forum for all employees of KAP Agus Ubaidillah dan Rekan (TGS AU Partners) to obtain information and knowledge in the fields of audit, tax, finance, business, and soft skills training materials. KAP Agus Ubaidillah dan Rekan committed to making this TGIF activity not only useful for internal companies but also for the general public.

The guest speaker for TGIF was Melya Lubis from the HR Department of KAP Agus Ubaidillah dan Rekan (TGS AU Partners). The presentation material presented was about the importance of good communication with clients. Melya Lubis discussed how good ethics are when meeting with clients, whether face-to-face meetings or online meetings.

Types of Communication

Communication can take place in many different forms and contexts. Here are some common types of communication:

  1. Oral communication: This communication involves the use of directly spoken words. This can happen in face-to-face conversations, phone calls, speeches, presentations, seminars, and the like.

  2. Written communication: This communication involves the use of writing or text. Examples: emails, letters, reports, notes, and other written publications.

  3. Nonverbal communication: This communication involves facial expressions, body language, eye contact, gestures, and attitudes. Nonverbal communication can provide rich information without the use of words.

  4. Interpersonal communication: This is communication between individuals or a specific group of individuals. This type of communication can happen in face-to-face conversations, phone calls, or online communication.

  5. Communication based on information flow:

  • Vertical communication: in this type of communication, information flows between individuals or groups with different hierarchies or positions. This communication occurs between superiors and subordinates or vice versa. Vertical communication can be either in a downward direction (from top to bottom) or an upward direction (from bottom to top). Examples of downward vertical communication include instructions from management to employees. Examples of upward vertical communication include progress reports from subordinates to superiors.

  • Horizontal communication: this type of communication occurs between individuals or groups with parallel positions or hierarchies. It involves the exchange of information between coworkers within the same department or division without direct involvement from management. Examples of horizontal communication include collaboration between team members on the same project.

  • Diagonal communication: in this type of communication, information flows across hierarchical levels and departments. It occurs when individuals or groups with different positions or hierarchies communicate across departments or levels. Diagonal communication is often used to facilitate collaboration between different parts of the organization. An example is the exchange of information between managers from different departments working together on a project.

Good Etiquette When Meeting with Clients

Good etiquette when meeting with clients is essential to building a professional, respectful and sustainable relationship. When meeting a client, there are several things that need to be considered to ensure the meeting goes smoothly and makes a positive impression on the client. Here are some ethical principles to consider when interacting with clients face-to-face, including:

  1. Find out information about the client's company

Before the meeting with the client, it is better to be prepared to find out about the identity of the client's company. This can be one of the solutions to break the ice during the discussion at the beginning of the meeting;

  1. Prepare a meeting agenda

In addition to finding out information about the client's company, another thing that can be prepared before meeting with clients is to prepare a meeting agenda that will be discussed at the meeting or meeting, so that the discussion in the meeting can be completed effectively.

  1. Be present on time

    Recommendad Article.

The ethics of meeting with clients, especially if it is the initial meeting, the thing to note is to always try to arrive on time. In fact, if you can, be present 15 minutes before the meeting starts. Meetings that are held on time can give each member of the meeting to provide perspective on the topic being discussed;

  1. Shake hands while giving business cards and introducing yourself

When meeting with a client, shake hands firmly and give a business card and do a brief self-introduction such as mentioning your name and position;

  1. Be active during discussions and reconfirm previous questions and discussions.

If a meeting discussion is taking place, being active in the discussion is one of the good etiquette that needs to be prepared as an individual. The language in communication should be formal yet warm; and

  1. Rearranging the seats after the meeting ends and shaking hands is a sign that the meeting is over.

Prioritizing good communication with clients can build strong relationships, improve service quality, and achieve success in one's business or profession.

Conclusion

Effective communication and good etiquette in client interactions have a broad and positive impact on various aspects of a business or service. Good communication enables service providers to understand client needs, build strong relationships, increase trust, and deliver high-quality services. Good ethics with clients creates a professional environment that respects client interests, avoids conflicts, and can build a positive reputation. Prioritizing good communication and strong ethics not only advances business relationships but also opens up opportunities for growth, long-term success, and sustainable business development.

 

csr hr tips

Recommendad Article.